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20-Year Warranty | Made in the USA | All-Season Proof

SOPOLY RETURN & REFUND POLICY

At SoPoly, we want you to be confident in your purchase. If you are not fully satisfied, eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

KEY TERMS AT A GLANCE
Return Window 30 days from delivery
Restocking Fee 25% deducted from refund
Return Shipping Customer's responsibility unless item is defective/damaged
Return Label Prepaid label provided for approved returns
Refund Timeline 7–10 business days after inspection
RMA Required Yes, before returning any item

1. RETURN ELIGIBILITY

  • Items must be returned within 30 days of delivery.
  • Items must be unused, unassembled, and in their original packaging.
  • Custom-made, personalized, or special-order items are not eligible for return unless defective or damaged.
  • Clearance, sale, or final-sale items are not eligible for return unless defective or damaged.
  • All returns require a Return Merchandise Authorization (RMA) number before shipping.
  • A 25% restocking fee will be deducted from your refund for all eligible returns.
  • Return shipping costs are the customer's responsibility unless the item is defective or damaged.
  • Original shipping charges are non-refundable.
  • If a prepaid return label is provided, the cost of the label will be deducted from your refund.

To request a return, follow these steps:

  1. Contact our customer service team at claims@sopoly.com within 30 days of delivery.
  2. Provide your order number, item details, and reason for return.
  3. Once approved, you will receive an RMA number and return instructions.

Returns shipped without an RMA number will not be accepted and will be returned to the sender at the sender's expense.

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method.
  • The refund amount will be the purchase price minus the 25% restocking fee and any applicable return shipping costs.
  • Original shipping charges are non-refundable.

If your order arrives damaged or defective, please follow these steps:

  1. Contact us at claims@sopoly.com within 7 days of delivery.
  2. Provide photos of the damage or defect, along with your order number.
  3. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge.

Damaged or defective items are not subject to the 25% restocking fee.

  • For the purposes of this policy, "delivery" is defined as the date the item is delivered to the shipping address provided at checkout, as confirmed by the carrier's tracking information.
  • If you are unavailable to receive the delivery, the delivery date is considered the first attempted delivery date.
  • Upon approval of your return request, we will provide a prepaid return shipping label.
  • The cost of the prepaid label will be deducted from your refund unless the return is due to a defective or damaged item.
  • You are responsible for securely packaging the item to prevent damage during return shipping.

CONTACT INFORMATION

SoPoly Manufacturing, LLC

1234 Industrial Parkway

Macon, GA 31201

(478) 374-6398

claims@sopoly.com