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20-Year Warranty | Made in the USA | All-Season Proof

SoPoly Warranty

Coverage at a Glance

Component Residential Commercial
SoPoly HDPE Lumber 20 years 5 years
Hardware 5 years 1 year
Sunbrella® Fabrics 5 years
Outdura® Fabrics 10 years
Cushion Inserts 1 year
Umbrella Frames (Frankford) 1 year

Warranty Coverage

SoPoly warrants to the original retail purchaser that its products will be free from defects in material and workmanship for a period of twenty (20) years from the date of purchase for residential use and five (5) years from the date of purchase for commercial use. This warranty applies only to products used in normal conditions and in accordance with SoPoly's care and maintenance instructions. If a defect in material or workmanship is found during the warranty period, SoPoly will, at its option, repair or replace the defective product or component at no charge to the original purchaser.

Exclusions

This warranty does not cover:

  • Damage resulting from abnormal use, improper handling, or failure to follow assembly, care, and maintenance instructions.
  • Products that have been painted, coated, or treated with any substance not approved by SoPoly.
  • Damage caused by exposure to excessive heat, radiation, or other environmental factors beyond normal outdoor use.
  • Fading or color change due to normal weathering and UV exposure over time.
  • Damage caused by the use of incompatible accessories, abuse, misuse, accidents, acts of God, or other events beyond SoPoly's control.
  • Labor costs, transportation costs, or assembly costs incurred after delivery of the product.

SoPoly warrants all hardware components (including but not limited to screws, bolts, hinges, and fasteners) against defects in material and workmanship for a period of five (5) years from the date of purchase for residential use and one (1) year from the date of purchase for commercial use. This warranty does not cover normal wear and tear, corrosion due to exposure to harsh environments, or damage caused by improper installation or maintenance.

  • Sunbrella® Fabrics: Warranted for five (5) years against loss of color or strength from normal use and exposure.
  • Outdura® Fabrics: Warranted for ten (10) years against loss of color or strength from normal use and exposure.
  • Cushion Inserts: Warranted for one (1) year against defects in material and workmanship.

This warranty does not cover damage caused by improper cleaning, mildew, staining, or failure to follow care instructions. Fabric warranties are subject to the terms and conditions of the respective fabric manufacturers (Sunbrella® and Outdura®). Normal fading and wear over time are not covered.

Frankford umbrellas sold by SoPoly are covered by the following warranty:

  • Umbrella Frames: Warranted for one (1) year against defects in material and workmanship.
  • Umbrella Fabrics: Covered under the respective fabric manufacturer's warranty (Sunbrella® or Outdura®).

This warranty does not cover damage caused by wind, storms, improper use, failure to close and secure the umbrella when not in use, or normal wear and tear. Umbrellas must be properly maintained and stored according to the manufacturer's instructions.

Industry Standard: The general industry standard allows up to 1/8 inch of warp per foot of table length, to account for minor material flexing from temperature changes. For example, a 4-foot table could show up to 1/2 inch of warp across its surface, while a 6-foot table could show up to 3/4 inch.

SoPoly's Policy: To uphold the standards of our 20-year warranty, SoPoly applies a stricter allowance of 1/16 inch per foot of table length. HDPE can expand and contract with heat, so slight warping is more common and more tolerable outdoors. If warping affects usability (for example, causing wobbling or items to slide), it may exceed acceptable limits.

Measuring Warp: Place the table on a perfectly flat surface, then measure the gap between the table top and the surface with a ruler or feeler gauge, and compare it to the allowance above.

  • Within Tolerance: This is considered normal. We recommend heat-correction methods to help flatten the table top.
  • Beyond Tolerance: Please contact us to discuss warranty resolution options, including repair or replacement of the table top.

To file a warranty claim, please follow these steps:

If you purchased your SoPoly product through an authorized retailer, please contact that retailer directly to initiate your warranty claim. If you purchased directly from SoPoly, please contact our customer service team at the contact information provided on our website.

You will need to provide proof of purchase (receipt or order confirmation) and a detailed description of the defect, along with photographs if possible. Our team will review your claim and determine the appropriate course of action.

If your claim is approved, SoPoly will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the defective product or component. Upon receipt and inspection of the returned item, SoPoly will repair or replace the product at no charge to you, or issue a refund at our discretion.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This warranty applies only to products sold and used in the United States. SoPoly reserves the right to modify this warranty at any time without prior notice.

This warranty does not cover normal wear and tear, including but not limited to minor scratches, scuffs, or fading that occurs over time with regular use and exposure to the elements.

This warranty is effective as of February 12, 2021, and applies to all products purchased on or after that date.