index
20-Year Warranty | Made in the USA | All-Season Proof

Shipping & Delivery Policy

At SoPoly, we take pride in crafting high-quality, made-to-order poly furniture right here in Georgia. Please review our shipping timelines and costs below.

1. Order Processing & Cutoff Time

  • Order Cutoff Time: 2:00 PM (EST)

  • Orders placed before 2:00 PM will begin processing the same business day. Orders placed after this time, or on weekends/holidays, will begin processing the following business day.

2. Delivery Timelines (Handling + Transit)

Because our furniture is made to order, total delivery time is calculated as Handling Time + Transit Time.

  • Handling (Production) Time: 2-30 Days (Processed Monday–Friday).

  • Transit Time: 2–7 Business Days (Monday–Friday).

    • Note: Smaller items typically arrive in 2–5 days; larger freight orders may take up to 7 days once they leave our facility.

3. Shipping Costs

  • Standard Shipping: $15.00 per item.

  • Shipping charges are calculated automatically at checkout and are non-refundable.

4. Shipping Methods

  • Parcel (FedEx/UPS Ground): Used for individual items like Adirondack chairs and side tables. These are typically delivered curbside without a signature.

  • LTL Freight: Used for larger sets (7–9 piece dining sets, etc.).

    • Appointment Required: The carrier will call the phone number provided at checkout to schedule a delivery window.

    • Delivery Type: Standard delivery is curbside/threshold.

5. Shipping Restrictions & Exceptions

  • We currently ship within the contiguous United States.

  • Additional charges or restrictions may apply for remote locations, islands, or addresses requiring ferry access. If we cannot ship to your location, we will contact you before processing your order.

  • Address Accuracy: Please verify your details at checkout. Address changes requested after shipment may result in additional carrier rerouting fees.

6. Damaged or Defective Orders

If your order arrives damaged, please take photos of the packaging and product immediately and email them to claims@sopoly.com. We will promptly arrange for replacement parts or a full replacement product as needed.

7. Contact Information

SoPoly (Southern Poly Manufacturing LLC) Address: 105 Industrial Blvd, Eastman, GA 31023 Phone: 478-374-6398 Email: sales@sopoly.com